NATIONAL

uccellino works only with natural materials, which can vary due to their unique properties and natural material. The images of the natural products in the online store therefore do not always represent the exact product that you will receive.
Each natural product is unique in terms of color, grain and texture, which gives it its charm and authenticity. These differences emphasize the special value of natural products and give each piece a unique personality.

In addition to the natural variations, differences in color reproduction on different screens can also mean that the product image in the online store differs from the actual colors.

If you have any further questions or uncertainties, please do not hesitate to contact us to provide you with a selection of available options via photos before shipping, if possible.

To see uccellino products live, we offer several options:

1. contact us to find out which retailer in your area stocks our products. However, not all of our retailers stock the entire uccellino range.

2. visits to our warehouse in Holm are possible by prior arrangement. There you can experience the products in the flesh and at the same time get to know the uccellino working atmosphere.

3. occasionally we open pop-up stores. You can find the latest information on this under the NEWS category on our website.

4. or sign up for our newsletter and stay informed about when and where you can find us live.

We look forward to introducing you to our products and the story behind them and to advising you personally.

Even if we do not have our complete own production line, we offer the possibility to customize the surfaces of all our solid wood products, as we do all the finishing in our own factory.

In addition, all hand-knitted styles can be customized according to individual wishes. Our hand knitters in Germany have extensive experience and can implement a wide range of customizations to meet your individual requirements.

We look forward to making your own ideas come to life and offer you customized products that reflect your personal preferences and needs. Contact us or send e-mail us with your wishes. We will do our best to make everything possible and meet your expectations.

We mainly offer 1st choice products in our online-shop. However, we also have B-goods or display items of almost all styles, which we are often not listed in our Online-shop. The availability of B-goods can vary, and we do not maintain stock level in the same way as for 1st choice products.

If you are interested in a particular style in 2nd choice, please contact us directly, and we will check whether your desired model is also available in B-goods.

Wood dries from the outside to the inside, creating a field of tension between the dry areas on the outside and the remaining moisture on the inside. This drying process leads to so-called drying cracks, particularly in solid wood with a thickness of over 8 cm. However, these cracks are not defects, but are consciously regarded as style elements that emphasize the wood's naturalness.

The core of the solid wood, also known as the heart, influences the type and direction of the cracks. When the heart is in the center of the wood, the cracks tend to be finer and extend in all directions. In contrast, when the heart is positioned more on one side, the stress in the wood is released outwardsby shortest way and the cracking is concentrated in a few cracks that tend to be larger.
In both cases, these cracks are characteristic of natural wood and represent an authentic feature that emphasizes the individuality and beauty of the material.

If you have the article number or know the product name of the desired style, you can enter this data in the search window and will be taken directly to the desired article.

In case it is easier and clearer for you to browse the uccellino catalog, you will find it in the footer under the heading INFO. Each product from the current uccellino collection is listed there with the product name and article number.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Changes may sometimes occur after you have placed your order. Normally, orders are processed as soon as they are received and in many cases are sent directly to production or despatch. Cancellations or changes are therefore often a challenge. Nevertheless, we will do everything to help you!

If you notice an error or need to make changes to your order, please do not hesitate to contact us immediately. Our customer service team is at your disposal to help you find possible solutions. Please understand that orders that have already passed through the production process or shipping can no longer be canceled -sorry!

For inquiries or support, please contact our customer service: service@uccellino.de | +49 40 819764 59.

To use your voucher, you will find your individual code on your voucher. During the order process, in the checkout area, enter this code in the “Voucher code” field, being careful to use upper and lower case letters and spaces. Then confirm the entered code with the arrow inside the voucher field.

As soon as the code has been accepted, the corresponding voucher amount will be immediately deducted from your invoice and the voucher will be successfully redeemed. If the voucher is no longer valid, you will automatically receive a message from the system. If you have entered the code incorrectly, you can try again by clicking on the trash icon next to the voucher field and deleting the data!

The value of the voucher is immediately displayed in the shopping cart and deducted from the invoice amount.

Thanks to our extensive stocks at uccellino, almost all products from our online store can be delivered within Germany within 2-3 working days. However, immediate delivery also depends on the payment method, as in the case of prepayment, delivery is only made once the money has been credited to the account. All other payment methods can be delivered immediately.

If a product is not immediately available, you will be informed of the expected delivery time. Occasional delays may occur due to traffic disruptions or errors by our logistics partners, but usually only before public holidays.

If a product is not in stock, you have the option of leaving your e-mail address in the notification window. You will then be informed automatically as soon as the product is available again.

You are also welcome to send us an email with the product you require and ask directly the estimated delivery time.

In case of visible transport damage, it is important to note the damage immediately on the delivery receipt and in case of shipping companies, also note the truck's registration number.

Obvious damage must be reported within 24 hours, while covered damage must be reported in writing within 6 calendar days at the latest.

If you discover any damage, please repack ALL products, including undamaged ones, in the original packaging and enclose a copy of the invoice or delivery bill. Contact us immediately using one of the following options:

Hotline:  +49 40 819764 59   |  E-mail: service@uccellino.de  |  Contact form

We will arrange for the replacement by our logistics partners and inform you of the replacement date. Please help us to record the damage by taking photos of the packaging and the damaged products. Wait for further action after our notification, as postal parcels are sent back to the parcel center for inspection and not to us.