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NATIONAL
Shipping & Delivery Time | Germany
Standard
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DHL standard parcel: bis 5 kg | 4,95 €
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DHL standard parcel: 7,90 €
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Delivery time standard packages usually 2-4 days
DHL Express
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DHL Express 25,00 €.
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Next day delivery.
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This transport service is only available for payments with PayPal or credit card and for standard packages up to 31,5 kg.
Forwarding agency
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Forwarding agency standard: 39,90 €.
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Delivery time usually within 5-7 working days.
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Delivery by the forwarding agency always only on Mondays to Fridays.
The delivery date will be agreed with you by telephone. You will receive a call from the shipping company when it suits you best (time window 8h).
In order to guarantee you a high degree of security, bulky items will from now on only be delivered to your door. This way you can keep a sufficient distance and reduce the risk of infection. For this reason, the shipping company will also not take the packaging material back with them.
The fee for shipping cost is not refundable in case of return.
In any case, please note the availability information in the order process. We will inform you immediately in case of unexpected delivery delays. Despite careful stocking, it can happen that an item is sold out faster than expected. We therefore do not give any delivery guarantee.
The exact transport cost will be displayed during the ordering process after your Login.
If you have any questions regarding delivery time or costs, please contact us, via Email at service@uccellino.de or call us at +49 40 819764 59 to get more informations.
NATIONAL
Shipping & delivery times | Europa
DHL Standard Package
| 5 kg | 10 kg | 20 kg | 31,5 kg |
| 15,00 € | 20,00 € | 30,00 € | 40,00 € |
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Delivery time standard package usually 5-7 working days.
DHL Express
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Express deliveries abroad are unfortunately not possible.
Forwarding agency EU
| 100 kg | 200 kg | 300 kg | 500 kg |
| 69,90 € | 85,00 € | 129,00 € | 159,00 € |
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Delivery to EU countries usually within 5-8 working days.
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Delivery by the forwarding agency always only on Monday to Fridays.
The delivery date will be coordinated with you by telephone. You will receive a call from the forwarding agent, when it suits you best ( time window 8h ).
In order to guarantee you a high degree of security, bulky items will from now on only be delivered to your front door. This way you can keep a sufficient distance and reduce the risk of infection. For this reason, the shipping company will also not take the packaging material back with them.< span>
The fee for shipping will not be refunded in case of a return.
In any case, please note the relevant information on the availability of the items in the order process. We will inform you immediately in case of unexpected delivery delays. Despite careful stocking, it can happen that an item is sold out faster than expected. We therefore do not give any delivery guarantee.
The exact price of your products will be displayed during the ordering process after your Login.
If you have any questions regarding delivery time or costs, please contact us by Email at service@uccellino.de or call us at +49 40 819764 59 for more information.
NATIONAL
Shipping & delivery times | Non-EU
DHL Standard Package
| 5 kg | 10 kg | 20 kg | 31,5 kg |
| 29,00 € | 39,00 € | 49,00 € | 59,00 € |
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Delivery time standard package usually 5-10 working days.
DHL Express
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Express deliveries abroad are unfortunately not possible.
Forwarding agency Non-EU
| 100 kg | 200 kg | 300 kg | 500 kg |
| 98,00 € | 129,00 € | 159,00 € | 199,00 € |
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Delivery to Non-EU countries usually within 2 weeks.
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Delivery by the forwarding agency always only on Monday to Fridays.
The delivery date will be coordinated with you by telephone. You will receive a call from the forwarding agent, when it suits you best ( time window 8h ).
In order to guarantee you a high degree of security, bulky items will from now on only be delivered to your front door. This way you can keep a sufficient distance and reduce the risk of infection. For this reason, the shipping company will also not take the packaging material back with them.
The fee for shipping will not be refunded in case of a return.
In any case, please note the relevant information on the availability of the items in the order process. We will inform you immediately in case of unexpected delivery delays. Despite careful stocking, it can happen that an item is sold out faster than expected. We therefore do not give any delivery guarantee.
The exact price of your products will be displayed during the ordering process after your Login.
If you have any questions regarding delivery time or costs, please contact us by Email at service@uccellino.de or call us at +49 40 819764 59 for more information.
NATIONAL
Shipping & delivery times | USA
DHL Standard Package
| 5 kg | 10 kg | 20 kg | 31,5 kg |
| 49,00 € | 65,00 € | 95,00 € | 135,00 € |
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Delivery time standard package usually 20-25 working days.
DHL Express
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Express deliveries abroad are unfortunately not possible.
Forwarding agency USA
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We do not have fixed conditions for shipping to the USA. Please send us an email via service@uccellino.de with the desired products and we will send you an offer.
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Delivery to North America countries usually within 2 weeks.
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Delivery by the forwarding agency always only on Monday to Fridays.
The delivery date will be coordinated with you by telephone. You will receive a call from the forwarding agent, when it suits you best ( time window 8h ).
In order to guarantee you a high degree of security, bulky items will from now on only be delivered to your front door. This way you can keep a sufficient distance and reduce the risk of infection. For this reason, the shipping company will also not take the packaging material back with them.
The fee for shipping will not be refunded in case of a return.
In any case, please note the relevant information on the availability of the items in the order process. We will inform you immediately in case of unexpected delivery delays. Despite careful stocking, it can happen that an item is sold out faster than expected. We therefore do not give any delivery guarantee.
The exact price of your products will be displayed during the ordering process after your Login.
If you have any questions regarding delivery time or costs, please contact us by Email at service@uccellino.de or call us at +49 40 819764 59 for more information.
RETURN
Return & Refund
Of course it can happen that the order does not fit perfectly. Therefore we ask you to read our return policy to understand how to submit your return correctly. We have different return rules on the item. The general return policy applies to all items.
Returns
• All returns must be made within 14 days of receipt.
• All products must be ne wand unused in original cartons and packaging.
• Damages must be reported within 6 days of receipt with pictures for documentation.
Non – refundable items
Custom-made products are excluded from return shipment and cannot be returned or cancelled once the items have gone into production. Damaged or used articles also can not refund.
Please note that you are responsible for all shipping costs of return and this amount will be deducted from your refund goods returned freight collect not accepted the organization if necessary we provide with prepaid labels so can benefit our discounts.
Once your return has been received and verified, we will send you an E-mail to inform you that we have received your returned items. We will also inform you of the approval or rejection of your refund. If approved, your refund will automatically be refunded to the payment method you used. It may take some time before your refund is officially booked.
RETURN
Replacement if necessary
We will replace items only if they are defective or damaged. If you need to exchange the item for the same model you need to exchange it, please send us an email to service@uccellino.de.
Order Cancellation
All cancellations must be confirmed by us in writing. An order or product will not be canceled until you have received a positive confirmation from us.
Unfortunately it is not possible to make a cancellation, after your order has already been shipped.
In this case shipping costs will apply. Once your products have been shipped, you must follow the return procedure described under Returns.
RETURN
Damage with transport
If your order arrives damaged, please report it within 6 days of receipt. Claims for damages cannot be made after 6 days. Therefore please send us several meaningful photos of the product damage and also of the packaging.
Kindly send to the E-mail service@uccellino.de, so that we can take over the handling of the transport insurance for you.
Please note your order number and contact information in your message. We will make every effort to send you a replacement product. Damaged items cannot be returned for a refund.
If the damage is already visible when the goods are handed over, refuse to accept them.