Consumers are entitled to a right of revocation in accordance with the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity.

Right of Withdrawal

You have the right to revoke this contractual order without stating reasons within a fourteen-day period. The revocation period begins on the day on which you or a third party named by you, who is not the carrier, took possession of the goods.

To exercise your right of withdrawal you must inform us
uccellino | Ulrike Plüschau
Melkerstieg 6 | 2259 Hamburg
Fax: +49 40 819764 60 | email:
with a clear statement (e.g. a letter sent by post, fax or an e-mail) about your decision to cancel your contract.

You may use the attached sample revocation form for this purpose, but this is not obligatory.
The timely dispatch of the cancellation shall be deemed sufficient for compliance with the withdrawal deadline.

Consequences of Withdrawal

If you revoke this contract, we are immediately and at the latest within fourteen days upon receipt of the notification of this contract´s cancellation, obliged to return all payments that we have received from you, including the shipping charges (with the exception of additional costs resulting from you selecting a different type of delivery than the cheapest standard delivery we offer). For this refund, we use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in any event, we shall not charge you any fees on the basis of this refund. We may refuse to return the refund until we have received back the goods or until you have provided evidence that you have sent back the goods, whichever the earlier.

You are required to send us back or hand over the goods immediately and in any event within fourteen days of informing us of the cancellation of this contract. The deadline shall be deemed to have been met if the goods are sent before the fourteen-day expiry period. We bear the costs of the return of the goods. You are only required to compensate for any diminished value of the goods, if this diminished value is ascribed to an unnecessary handling thereof on your part to test the condition, features and mode of operations of the goods.

You shall bear the direct costs of returning the goods below an order value of 50 €.

The fee for shipping is not refundable in the event of a return.

You will only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for the purpose of checking their condition, properties and functioning.

Exclusion of the right of Withdrawal

The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample revocation form

If you want to cancel the contract, please fill in the sample form and send it back to us by fax, email or post.