Ordering
If you have the article number or know the product name of the desired style, you can enter this data in the search window and will be taken directly to the desired article.
In case it is easier and clearer for you to browse the uccellino catalog, you will find it in the footer under the heading INFO. Each product from the current uccellino collection is listed there with the product name and article number.
Should you have any further questions or require assistance, please do not hesitate to contact us.
Changes may sometimes occur after you have placed your order. Normally, orders are processed as soon as they are received and in many cases are sent directly to production or despatch. Cancellations or changes are therefore often a challenge. Nevertheless, we will do everything to help you!
If you notice an error or need to make changes to your order, please do not hesitate to contact us immediately. Our customer service team is at your disposal to help you find possible solutions. Please understand that orders that have already passed through the production process or shipping can no longer be canceled -sorry!
For inquiries or support, please contact our customer service: service@uccellino.de | +49 40 819764 59.
uccellino only offers self-collection in exceptional cases, as our warehouse is not always staffed. However, it is possible to arrange a collection date by prior arrangement. Please understand that we may need a few days to prepare your order for collection.
The order must also have already been paid for using the selected payment method in the store.
Our pick-up location is at the following address:
uccellino warehouse
Schulstraße 10
25488 Holm
If you are planning to collect your order yourself, please contact us before placing your order so that we can waive the transportation costs.
To use your voucher, you will find your individual code on your voucher. During the order process, in the checkout area, enter this code in the “Voucher code” field, paying attention to upper and lower case letters and spaces. Then confirm the entered code with the arrow inside the voucher field.
As soon as the code has been accepted, the corresponding voucher amount will be immediately deducted from your invoice and the voucher will be successfully redeemed. If the voucher is no longer valid, you will automatically receive a message from the system. Should the code have been entered incorrectly, you can try again by clicking on the recycle basket icon next to the voucher field and deleting the data!
The value of the voucher will be displayed immediately in the shopping cart and deducted from the invoice amount.