Delivery | Shipping

Thanks to our extensive stocks at uccellino, almost all products from our online store can be delivered within Germany within 2-3 working days. However, immediate delivery also depends on the payment method, as in the case of prepayment, delivery is only made once the money has been credited to the account. All other payment methods can be delivered immediately.

If a product is not immediately available, you will be informed of the expected delivery time. Occasional delays may occur due to traffic disruptions or errors by our logistics partners, but usually only before public holidays.

If a product is not in stock, you have the option of leaving your e-mail address in the notification window. You will then be informed automatically as soon as the product is available again.

You are also welcome to send us an email with the product you require and ask directly the estimated delivery time.

In case of visible transport damage, it is important to note the damage immediately on the delivery receipt and in case of shipping companies, also note the truck's registration number.

Obvious damage must be reported within 24 hours, while covered damage must be reported in writing within 6 calendar days at the latest.

If you discover any damage, please repack ALL products, including undamaged ones, in the original packaging and enclose a copy of the invoice or delivery bill. Contact us immediately using one of the following options:

Hotline:  +49 40 819764 59   |  E-mail: service@uccellino.de  |  Contact form

We will arrange for the replacement by our logistics partners and inform you of the replacement date. Please help us to record the damage by taking photos of the packaging and the damaged products. Wait for further action after our notification, as postal parcels are sent back to the parcel center for inspection and not to us.